Sales Policy

Effective Date: February 25, 2025

At Nexasonali, we strive to provide our customers with the highest quality furniture and home decor items, while ensuring a seamless shopping experience. Below is our Sales Policy which outlines our terms and conditions for purchasing products from Nexasonali. By placing an order with us, you agree to the terms stated here.

1. Product Availability

  • We make every effort to ensure that the products listed on our website are available for sale. However, due to high demand or other unforeseen circumstances, certain items may be temporarily out of stock.
  • If an item you have purchased is out of stock, we will notify you immediately and offer you the option of a backorder, alternative products, or a refund.

2. Pricing and Promotions

  • All prices listed on our website are in USD (United States Dollars) and include applicable taxes, unless otherwise stated.
  • Prices may fluctuate based on promotions, seasonal sales, and other factors. Once an order is placed and confirmed, the price at the time of purchase is guaranteed.
  • Discount codes and promotional offers can be applied during checkout. Please note that promotions cannot be combined unless explicitly stated.

3. Order Process

  • When you place an order on our website, you will receive an email confirmation with the details of your purchase, including the total amount, shipping method, and delivery time.
  • Orders are subject to review and approval. In some cases, we may need to verify your payment details before processing the order. If we are unable to process your order, we will contact you promptly to resolve the issue.

4. Payment Terms

  • Nexasonali accepts payments through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and other secure payment methods available at checkout.
  • Full payment is required at the time of purchase for all items, including custom-made or special-order products.
  • By providing your payment details, you authorize Nexasonali to charge the total order amount to your chosen payment method, including taxes, shipping, and handling fees.

5. Sales Tax

  • Sales tax is applicable based on the delivery address of your order and the applicable state and local tax rates.
  • The final amount of sales tax will be calculated and displayed during checkout before you confirm your purchase.

6. Order Cancellations

  • Orders can be canceled within 24 hours after purchase for a full refund. After 24 hours, cancellation may not be possible, as the order may have already been processed or shipped.
  • To cancel an order, please contact us as soon as possible by email at info@nexasonali.com or by phone at (972) 686-1181.

7. Shipping and Delivery

  • Nexasonali offers various shipping options depending on the size of your order, delivery location, and selected shipping method. Shipping fees will be calculated at checkout.
  • Estimated delivery times will be provided based on the shipping method chosen. Please note that delivery times may vary depending on factors such as product availability and location.
  • We offer free standard shipping for qualifying orders within the continental United States. For expedited shipping options, additional charges may apply.

8. Returns and Refunds

  • Nexasonali offers a 30-day return policy for most products. If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for further details on how to process a return.
  • Items must be returned in their original condition, and some exclusions may apply for custom or made-to-order products.

9. Warranty

  • Certain products sold by Nexasonali may come with a manufacturer’s warranty. Please check the product descriptions for specific warranty details.
  • Warranty claims should be made in accordance with the manufacturer’s guidelines or directly with Nexasonali for assistance.

10. Customer Support

  • Our customer service team is always ready to assist with any inquiries, concerns, or issues regarding your order. If you need help, feel free to contact us:
    • Email: info@nexasonali.com
    • Phone: (972) 686-1181
    • Address: 3753 Casa Del Sol Ln, Dallas, Texas (TX), United States