Shipping Policy

Effective Date: February 25, 2025

At Nexasonali, we strive to provide you with a seamless and reliable shopping experience, which includes fast and secure shipping of your furniture and home decor purchases. Please review our shipping policy below for detailed information.

1. Shipping Areas

We currently offer shipping to most locations within the United States. If you are located outside of the U.S., please contact our customer service team at info@nexasonali.com for information on international shipping options.

2. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after your payment has been approved.
  • If there are any delays in processing your order, we will notify you promptly via email.

3. Shipping Methods and Delivery Times

  • We offer several shipping methods to accommodate your needs, including standard and expedited shipping options.
  • Delivery times will vary depending on the shipping method selected and the destination of your order.
    • Standard Shipping: Typically takes 5-10 business days from the ship date.
    • Expedited Shipping: Typically takes 2-5 business days from the ship date.
  • Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, and third-party carriers.

4. Shipping Fees

  • Shipping fees are calculated based on the size, weight, and delivery location of your order.
  • The shipping cost will be provided at checkout before you complete your purchase.
  • Free Shipping may be available on select items or promotions. Any free shipping offers will be clearly stated on the product page or during checkout.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information, allowing you to track the status of your delivery. If you do not receive your tracking information, please contact our customer service team.

6. Packaging and Handling

We take great care in packaging your items to ensure they arrive in excellent condition. Larger furniture items may require special handling, which may take longer for delivery. If you have any special requests or concerns regarding packaging, please contact us before completing your purchase.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a return or replacement at no additional cost to you. Be sure to keep all original packaging materials and take photos of the damage to help us resolve the issue quickly.

8. Shipping Restrictions

  • Some items may not be eligible for shipping to certain locations due to size, weight, or other restrictions. If your order cannot be shipped to your location, we will notify you as soon as possible and offer alternatives or a full refund.
  • We cannot ship to P.O. Boxes or APO/FPO addresses for larger furniture items.

9. Order Cancellations

If you need to cancel an order after it has been placed, please contact us as soon as possible. Once the order has been processed and shipped, it may no longer be possible to cancel. If you wish to return an item after it has been shipped, please refer to our Refund and Returns Policy for further instructions.

10. Customer Support

If you have any questions or concerns regarding shipping or delivery, feel free to reach out to our customer support team. We’re here to assist you every step of the way!

Contact Us:

Thank you for choosing Nexasonali. We look forward to delivering beautiful, high-quality furniture to your home!